What is IPTV?

Internet Protocol Television (IPTV) delivers television content using signals based on the logical Internet Protocol (IP), instead of being delivered through traditional terrestrial, satellite signal, or cable television formats. It enables you to view live shows and also choose a program you would like to watch in your own convenient time.

What is the minimum requirement for internet speed?

We recommend at least 20 Mbps on downloading speed for a stable streaming, the faster the better.

Please keep in mind that other factors can affect your streaming experience such as the Wi-Fi band, the age of your modem/router, walls, the number of connected devices, if your ISP is throttling your line, etc.

What is VPN?

A VPN, or virtual private network, is a secure tunnel between your device and the internet. VPNs are used to protect your online traffic from snooping, interference, and censorship.

Do I need a VPN to watch IPTV?

The VPN is: 

– Needed in case the Internet Service Provider is blocking/throttling the IPTV traffic. The VPN encrypts the IPTV traffic, so the ISP cannot identify its content, thus cannot block it.

– Recommended in case you want to hide your identity towards the authorities when you watch IPTV. IPTV is illegal in some countries; some people prefer using a VPN. The VPN encrypts the IPTV traffic, so no one can know what you are watching/surfing. Also, it changes your IP address.

How long does it take to get my IPTV subscription details?

Orders are usually served within 1-2 hours.

In some cases, due to time zone differences (we are in GMT+1 Time Zone) it may take up to 12h.

How can I renew my subscription?

You just need to buy another package on our website and chose the option “Renew” in “How do you want to watch” selection box, then put your previous m3u link / MAC address of your MAG.

Slow Streams or Buffering?

Are your streams loading too slow? Getting constant buffering? Not able to stream at full resolution? Check out these tips to improve your streaming experience:

  • Use a modern Router that has advanced features like QoS to prioritize video content.
  • Test your internet speed and check if it’s enough to watch IPTV (we recommend 20Mbps or more).
  • Some Internet Service Providers throttle video streaming traffic without telling their customers. A VPN encrypts all your traffic and circumvents throttling, blocking and geographical restrictions.
Can I watch on multiple devices?

You can configure the same m3u link on multiple devices, but you cannot watch on more than one device simultaneously (i.e. only one device at a time).

If you are using a MAG/STB Emu, the subscription will be linked to a MAC address, thus cannot be used on any other device.

Can I watch on multiple devices simultaneously?

You cannot watch on multiple devices simultaneously with the same subscription.

To watch on multiple devices simultaneously, you need multiple subscriptions.

A restart of your Router and Device solves 90% of Issues!

Before proceeding to troubleshoot any issues, please perform a restart on your equipment.

Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.

This is often the solution to a lot of problems and is essential before other troubleshooting can begin.

Getting "Check playlist Nr1 URL" on SIPTV app?

Unplug your TV from the wall, as well as your router for 1 Minute, and upload your M3U file using URL again to the SIPTV website and that should fix it.

NOTE: Remember to Use the delete playlist option first, then try adding playlist again

My Channels Are Not Working?

Our service will never have 100% uptime on all channels. That is not possible in our industry. We strive to provide you a high level of service at very discounted rates. So please keep this in mind first and foremost.

If a channel is down, we will do our best to restore that back to service by swapping sources and reporting it as a down channel to our provider. If your well-being is dependent on a single channel to be up 100% of the time, then you really need to consider cable or satellite as your primary service. We will be glad to be secondary service.

Please use the guidelines below before reporting a channel:

  • Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back from our work.
  • Is this happening on all channels? If it is, it may be on your end.
  • Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
  • Make sure you are connecting using a Ethernet cable to devices and not via Wifi.
  • Try using a VPN service if all the above are not working.

If you still having problems, please contact us.